About PETSAppeal

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The Story Behind PETSAppeal

In 2004, I searched everywhere for software that could run my grooming salon and boarding kennels from anywhere—whether I was in the salon, at the kennels, or working from home. The options were limited: one program might handle grooming, another boarding, but nothing did it all. With nearly two decades of software development behind me, I made a decision: if the right tool didn't exist, I'd build it.

That first version—a Microsoft Access desktop app with a cloud database—worked beautifully. Over the years, as my business grew, so did the software. When I sold the business, the new owner kept using it. That little app is still running today, more than twenty years later.

I never planned to share PETSAppeal beyond my own walls. In 2010, I considered making it web-based, but as a solo developer running multiple businesses, I simply didn't have the bandwidth. The idea went dormant—until early 2025, when AI changed everything.

The AI Breakthrough

AI's ability to generate code at unprecedented speed transformed what was possible. Suddenly, I didn't need to write every line myself—I just needed to know how to build great software. What might have taken years could now happen in months. Within thirty days, I had a working application managing multi-location grooming and boarding businesses.

But by 2025, plenty of software could do that. I still didn't have anything truly different to offer.

Then It Hit Me

What if you never had to enter client information again? What if every pet's complete history—from their veterinarian, previous groomer, daycare, trainer, breeder, or rescue—was already waiting for you the moment they walked through your door?

Imagine: A client books with you for the first time, and you already know their pet's medical history, behavioral notes, dietary restrictions, and preferences. No intake forms. No phone calls requesting records. No repeating the same information to every new service provider.

That's PETSAppeal today: the first platform that follows pets throughout their entire lives. When pet owners choose PETSAppeal-using service providers, their records move seamlessly from one to the next. They simply grant permission, and you instantly have everything you need to provide exceptional care.

Built for the Real World

This platform represents more than twenty years of hands-on experience in pet care operations, combined with cutting-edge AI capabilities. Every feature exists because I've lived the challenges you face daily. I've groomed the difficult dogs, managed the complex boarding schedules, juggled multiple locations, and wished for better tools.

Now those tools exist—not just for me, but for you.

Experience It Yourself

Try PETSAppeal free for 30 days. No credit card required. No obligations. Just you, your business, and software that finally understands how pet care really works.

I believe PETSAppeal is the smartest software in the pet care industry, and I think you will too. More than two decades of work—a true labor of love—has gone into building what you see today. I hope it serves your business as well as it's served mine.

If you have questions or want to share your experience, I'd love to hear from you. Together, we can elevate pet care to a whole new level, and I'll be with you every step of the way.

Todd Penland, November 2025

Port Orchard, Washington

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