PETSAppeal Privacy Policy
Effective Date: June 11, 2025
This Privacy Policy explains how PETSAppeal collects, uses, and protects your personal information. By using our platform, you consent to the practices described below.
🍪 Cookies: For information about how we use cookies and similar technologies, please see our Cookie Policy.
1. Who This Applies To
This policy applies to all users of PETSAppeal — both business users (who manage pet service businesses) and client users (who interact with those businesses).
2. Information We Collect
- Account registration details (name, email, password)
- Business and client contact information
- Appointment and service records
- Usage data such as login timestamps
3. How We Use Your Information
We use your information to operate the PETSAppeal platform, provide support, improve features, and ensure account security.
4. Information Sharing
PETSAppeal does not sell your personal data. We only share data:
- With your consent
- As required by law
- With third-party services we use to operate our platform (e.g., payment processors, email services)
5. Data Retention
We retain user data as long as your account is active, or as necessary to comply with legal obligations. Client users may contact their associated business to request data deletion.
6. Your Rights
Under GDPR (EU) and CCPA (California), you have several important rights regarding your personal data:
🔐 Your Privacy Rights Include:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
- Right to Portability: Request your data in a machine-readable format
- Right to Object: Object to certain processing of your data
- Right to Restrict Processing: Request limits on how we use your data
📝 How to Exercise Your Rights
We make it easy for you to exercise your privacy rights:
Data Deletion Requests: Use our secure online form to request deletion of your personal data
Other Requests: Contact us at support@pets-appeal.com
Response Time: We will respond to your request within 30 days (GDPR) or 45 days (CCPA)
⚖️ Legal Basis for Processing
We process your data based on: (1) your consent, (2) contractual necessity to provide services, (3) legitimate business interests, or (4) legal obligations. Some data may be retained for legal compliance even after deletion requests.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated effective date.