Lock the Back Door Before It Opens: Delegate Permissions Now Live

Your clients are your business — and at PETSAppeal, we believe you should have full control over who can access their information.

That’s why we’ve just rolled out a powerful new layer of protection: delegate-level permission controls.

Starting now, business owners can decide exactly what their team members can see and do inside PETSAppeal. Whether it’s preventing access to the client list, hiding contact details, or restricting import/export tools, you’re in the driver’s seat.

It’s not about paranoia — it’s about peace of mind. Most employees are loyal and professional. But sometimes circumstances change, and it only takes one click to copy a spreadsheet full of client emails. We’d rather you didn’t have to worry about that.

Here’s what you can now control:

• Hide the entire client list from front-desk or grooming staff
• Prevent delegates from downloading or importing data
• Limit who can view contact info, edit records, or access reports
• Safely scale your business by assigning just the right level of access

This isn’t a one-size-fits-all toggle. It’s a scalable, fine-grained permissions system that grows with you — whether you’re a solo shop today or managing a multi-location team next year.

We built this for the real-world needs of grooming and boarding businesses — not generic software use cases. And unlike some platforms that bundle permissions into inflexible roles, PETSAppeal lets you set the rules that work best for you.

Your data. Your clients. Your call.

?? You protect the pets — we’ll help protect your business.